How does the return and exchange process work at Reborn Trading LLC?
We aim to make your shopping experience as seamless as possible. If you’re not completely satisfied with your purchase, you can either exchange the item within 15 days or request a refund within 3 days of receiving your order.
What is the timeframe for exchanges?
You have 15 days from the date of purchase to exchange your item. Please ensure that the item is unused, undamaged, and in its original packaging.
Can I exchange or return personalized items?
Unfortunately, personalized items cannot be exchanged or returned unless they arrive damaged or defective.
How do I request a refund?
If you’re unhappy with your purchase, you can request a refund within 3 days of receiving your order. Simply contact our customer service team with your order number and details of the item(s) you wish to return.
Are there any items that cannot be returned or exchanged?
Yes, certain items such as perishable goods, personalized items, and hygiene products cannot be returned or exchanged for safety and hygiene reasons.
Who is responsible for return shipping costs?
Customers are responsible for the cost of return shipping unless the item received was incorrect or defective.
How long does it take to process a refund?
Refunds will be processed within 15 business days upon receiving the returned item(s). The processing time may vary depending on your payment method and financial institution.
What if I have more questions about the return and exchange policy?
If you have any additional questions or concerns, please don’t hesitate to reach out to our customer service team. We’re here to assist you every step of the way.